DraftSight Professional and Premium:
Customers of these solutions are entitled to web-based support using the resources below. Our support team is available to assist with issues relating to the software installation and license activation using the Submit a Request option. It is necessary to enter, or create, a 3DEXPERIENCE ID to access the webform. After submitting the issue, you will receive an email with a link that will open the Service Request in the 3DSupport app. This app will allow you to fully manage your service requests in one place.
Please see these video tutorials for help using the 3DSupport app: https://www.3ds.com/support/discover-3dsupport-app/

DraftSight Enterprise, Enterprise Plus, Mechanical and 3DEXPERIENCE® DraftSight:
DraftSight Enterprise and Enterprise Plus customers who purchased their solution from the DraftSight store are invited to use the Submit a Request button to contact our support team. Customers who purchased their solution from a DraftSight partner should contact their partner for support.