DraftSight Professional, Premium, Enterprise and Enterprise Plus customers who purchased their solution from the DraftSight store:

Customers of these solutions are entitled to web-based support to assist with issues relating to the software installation and license activation. This uses the Submit a Request option. 

Follow the 4 simple steps below:

1. Create a 3DEXPERIENCE ID
2. Access our support webform
3. Tell us about your issue and hit SUBMIT
4. Click the LINK in the Email you receive to open a Service Request (SR) in the 3DSupport app.

You can fully manage your service requests in the 3DSupport app. 3DSupport App Tutorials

DraftSight Enterprise, Enterprise Plus, Mechanical and 3DEXPERIENCE® DraftSight who purchased their solution from partners:
Customers who purchased their solution from a DraftSight partner should contact their partner for support.